Artificial intelligence (AI) is poised to transform how conferences are planned, executed, and evaluated. For event professionals, AI tools can significantly enhance efficiency, from automating administrative tasks to offering real-time data analytics that informs decision-making.
AI-powered chatbots, for instance, are becoming more commonplace, offering attendees immediate support with queries, schedule changes, and event logistics. In terms of personalisation, AI can analyse attendee preferences to tailor the experience—whether it is recommending sessions, personalising agendas, or offering relevant networking opportunities. As AI continues to evolve, meeting planners who harness its potential will be able to create more seamless, engaging, and data-driven experiences.
2. Sustainability and Responsible Meetings
Sustainability remains a central focus for conference planners. According to the 2025 American Express Global Business Travel Meetings & Events Forecast, businesses are increasingly committed to reducing the environmental footprint of their events. This includes choosing venues with strong environmental credentials, minimizing single-use materials, and offering plant-based catering options.
Therefore, event planners are integrating sustainable practices throughout the entire lifecycle of the event—from the planning phase to post-event follow-ups. In addition, there is growing pressure from attendees for companies to ensure that their events are not just “greenwashed” but authentically committed to sustainability. Incorporating carbon offset programs, waste reduction strategies, and sustainable travel options is becoming essential for conferences of all sizes.
3. Hybrid and Flexible Formats